Materials covered:
1. Knowledge economy (wikipedia)
2. Knowledge and competence as strategic assets (handout)
3. Collaborative advantage (handout)
4. Just-in-time delivery of knowledge (handout) -hospital study
5. Hallmark cards (handout)
6. BP Amoco (handout)
7. Customer-driven innovation
4. Discuss how information technology makes physicians work more efficiently and how it protects patients. How to produce win-win results
5. Knowledge communities involve customers in the design process and in the commercialization stage
6. Promote intra-organizational communication/collaboration and support competitive advantage
7. Published in 2001, ideas are still very good. www.innocentive.com
All essay questions, closed book exam, look at each piece at least twice
Organization is the key to performance, its the core to information management
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