Test 3

Test 3 posted on the wiki

http://kmfall2008.pbwiki.com/3500fall2008

each question will be a mini-paper

4 pages each double spaced

questions from the new age of innovations

and neural networks

bring book and laptop with me over thanksgiving break

chapters 1-6

Class notes 11/19/08

Dr. Jih's comments
What is N=1?
-company looks at customers on an individual basis
Who are customers?
-who ever buys product service or using service
-users=customers
-external customers and internal customers
-consider individual difference to satifsfy everyone's needs

New Age of Innovation Chapter 6

Efficiency and Flexibly
variety, flexibility, adaptation,
social architecture
-culture and training and are based on process execution excellence
technical architecture
-there are rigid controls for changes

line of business and CIO disconnect

the tension between flexibility and efficiency cannot be avoided.

Inside Neural Networks

Our Brain
-made up of billions of signals
-neurons are connected to millions of other neurons


Artificial neural network
-in the software there are only thousand not billions
-the connections in the brain are much more complex
-lots of redundancies in a natural neural network
--makes up for potential brain injuries
-created more simulations or emulation of our neurological make up

How it works
-use a software that can be used to create a model
-the model must be knowledgeable about something
-have input and output neurons
-only input variables effect the output domain
-start with a blank sheet, and start creating neurons, and the connections between neurons
-the more connection the strength of the network improves and gets more knowledgeable
-

New Age of Innovation Chapter 3 notes

Quality of Business Processes
-determine the capability of firms to compete effectively
-cant be static
-Example: SMS messages used for settling

Analysis
-describe mathematical applications that permits bus. to crunch everything

Business Insights
-Analytics Engine
--focus on strategic priorities
--N=1, R=G
-Actionable Insights
--focus on co creation
-Rich Transaction Data
--consistent, transparent
--access database
--characteristics of the field are cleanly defined
--easy to deal with
-Unstructured Data
--difficult to put into a neat format
--web-page content
--wiki's
--minutes from a meeting
--weak signals
--audio file
--multimedia data

Analytical tools
-foresight, not hindsight is more valuable
-foresight is the understanding through data

Global Resource Access
-the capability of leverage global r will demand new levels of visibility in managing logistics of physical goods and resources globally to meet unique demands of customers

Examples
-Schneider Electric
--world's largest manufacture of electrical distribution systems
--$8.8 billion in sales
-UPS
--provide full visibility of 15 million packages shipped daily
--uses N=1
--uses GPS to track each truck and package
-DOD
--uses RFID tags to track supplies

Dynamic Real-Time Reconfiguration of Resources
-visibly in the supply chain is almost a requirement
-reconfigure resources globally starts with the simply trend analyitics of the key metrics across different markets
-online companies
--provide chat sessions

Building Blocks of R-G Capabilities
-visibility to process data
-real-time configuration of re
-anticipation of demand and resource needs
-insights

Building Blocks of N=1
-Focus on individual choice
-Capacity to co create with customers
-Anticipation of customer evolution pathways
-insights

Online Services
-Google, Facebook, Yahoo!
--allow customers to design their own choices of news topics and sources
-Amazon.com, eBay
--provides personalized products and services based on customers past choices

N=1 meets R=G
-the transformation to a customer centric co creation view of value pushes firms to new frontiers of the price performance envelope



Dr. Jih's comments
-more unstructured data in our Internet society
-gain more knowledge out of rich transaction data
-analytics
--data->knowledge
-technology->application
--analysis systems
--software applications
-business partners and suppliers can access inventory data
-manufacturs have enough info about a market places so they don't overproduce
-not everyone can access global resources

Exam 3: Nov.26

Topics:
-Buchman Laboratories
-Neural networking applications
-Definition
-Applications
-Advantages and Disadvantages
-Comparison with expert systems

-The new age of innovation chapters 1-6
-How is KM relevant to the innovative strategy of N=1 and R=G?
-Leadership provides vision and strategy. Implementation comes from commitment and hard works of the grassroot.
-The only way the N=1 value can be consistently and efficiently delivered is through well-designed and well-executed business processes. To be effecteive, high power knowledge must be embedded throughout the major business processes.
-Definitions of business process
-Operational, managerial, and strategic business processes
-Examples of business processes in information systems

Dr. Jih's notes 11/5/08

Social Architecture
-N=1 personalized co-created experiences
-R=G global access to resources and talents

Technical Architecture-process KM
-IT
-develop new applications
-security audit
-Standard Operating Procedures


Theory
-stories
-linkages
-facts

Business Organic System
-mission
-community

Knowledge Management is a business process
-oppertunity -> knowledge repository -> sharp validation

Dr. Jih's lecture 11/3/08

Dr. Jih's Comments
-info->knowledge->input->output
-process contributes to the value of production
-strategic asset
-business strategy using smart infor and knowledge strategy
-technological infrastructure

Measurement
-data
-N=1
-value

Analysis
-sometimes relevent data is sometimes hidden
-need to be able to find it properly
-resource


-access->ownership ex. www. (the internet) access on demand
-complex task but doable

Context Specific
-one of the mega trends in knowledge management
-experience that can be transfered
-don't just look at the number of years, actually look at the learner

-keep the key words in mind

facts change, principles don't
will remember theories, principles and stories more than will remember facts

1. theories
2. stories
3. language

New Age of Innovation Chapter 1 notes

The Transformation of Business

BASIC Pillars
-N=1
-value is based on unique personalized experiences of the consumer
-R=G
-no firm is big enough in scope and size to satisfy the experiences of one consumer at a time

Model T
-consumers were treated as an undifferentiated group
-all resources had to be within the firm to capture value

TutorVista
-student choose the time when he wants to be tutored
-lessons are personalized for that student
-training for teacher, can take from 60 to 100 hours
-initial reviews show that US students participating in the system had dramatically improved their understand of the subjects ant their performance
-TutorVista has access to 600 tutors
-$99 a month
-Resources are accessed as need from a global resource pool
-TutorVista currently has over 10,000 paying students, and it is expanding its tutor base over 5,000 tutors to countries outside India, including the US
-the power of technology and analytics can be focused on the needs of a single individual

Truck Tires
-Vendors sell their products competing largely on the basis of price, durability and brand awareness
-contract with fleet owners to charger per mileage of usage
-the revenue is based on tire usage not on a one-time tire sale
-the retail business shift from transaction base to an ongoing relationship with the consumer
-the firm get details data on how the individual drives

Driver Safety
-help a specific driver improve their skill
-installed sensors that measure tire performance in real time and relay the date to a central date center

Goodyear vs. Bridgestone
-Goodyear already has a program that measures tire performance

B2B and B2C
-the firm is moving from selling a product to selling a service
-the firm is moving from a transactional relationship to a service relationship

Principle 1: N=1
-one customer experience at a time
-no single first can provide the range of skills
-if vendors do not align their resources to capitalise on the first two weeks the release is dead
-the consumers experience must be simple and intuitive

R=G
-approach to understanding the nature of there resource base of large firms and learning now to access high quality service
-large firms focus on sensing what is available and leveraging the innovations that are coming out of labs

N=1 and R=G social movement
-whether it is buying tires or renting movies we are migrating to an N=1 world

Video on GM and the New Age of Innovation